【Product Information】
This book may be one of many you’ve read on property management, but it truly stands out from the rest.
This book aims to:
- Address property management disputes from the perspective of human nature;
- Provide practical solutions to enhance the standard of property management;
- Explain property management in simple, layman terms; and
- Enlighten property owners that property management is a shared effort and responsibility.
Whether you’re an owner, investor, developer, property manager, or policymaker, this book offers the laws, insights, practical cases, and solutions relevant to property management in Malaysia.
【Author Information】
Ken Teo
Ken Teo, known by his pen name as “Third Eye”（三眼）, hails from the small riverside town of Tatau in Bintulu, Sarawak, and is the founder of Gather Building Management Sdn Bhd.
In 2000, he started his Chemistry degree studies at Universiti Sains Malaysia. After graduating, he pursued a Diploma in Estate Management and a B.Sc. (Hons) in Real Estate Management & Development, becoming a registered property manager with the Malaysian Board of Valuers, Appraisers, Estate Agents and Property Managers (BOVAEP).
Ken is a columnist for Nanyang Siang Pau, Sin Chew Daily, Kwong Wah Yit Poh and the Star Media Group. Recognised as an authority on real estate matters, he is frequently invited by various sectors and has also appeared on 8TV, radio stations Ai FM, 988 FM and Bernama Radio to share his expertise and experience.
【Table of Content】
Preface
Forewords
Chapter 1 :
Why We Need Property Management
Property Management in Malaysia
Not Just About Collecting Management Fees
The Government’s Role
Chapter 2 :
The 3 Pillars of Property Management
Property Management Is Like Running a Country
Duties and Responsibilities of the Management Committee
Duties and Responsibilities of Property Management Staff
The Vital Role of Service Providers in Strata Management
Chapter 3 :
Choosing The Right Property Manager
The Problems Are When Engaging Incompetent Property Management Companies
Why Competent Property Management Companies Are Essential
How to Screen for Competent Property Management Companies
The Trilogy in Strata Management (Judgement, Temperament & Reasoning)
Chapter 4 :
How Attending the AGM Protects Your Home
The Power of the AGM
Where Decisions Are Made
Electing New Management Committee
Chapter 5 :
Managing Management Fees
The Importance of Management Fees
Who Decides the Value of Management Fee Amount?
Dealing with Errant Owners
Money Management is Vital
Pros and Cons of Cashless Transactions
The Risk of Backdated Receipt
Chapter 6 :
Managing Buildings Is Difficult; Managing People Is Even Harder!
Living With Strangers
Struggles and Dilemma Faced by the Management Committee
Neighbours from Hell?
Stop Complaining and Start Solving!
Case 1: Putting up with Unpleasant Smells
Case 2: Who Is Responsible for Catching the Litterbugs?
Case 3: “Don’t Undervalue Trust!”
Chapter 7 :
Exasperating Real-Life Cases
Case 1: From Fixing a Water Meter Leak to Stealing Water
Case 2: Balcony Bane
Case 3: Abandoned Cars
Case 4: Qualities of Good Security Guards
Case 5: Owners Frequently Occupy Visitor Parking Lots
Chapter 8 :
Stress-Free Property Management
Tip 1: Conducting a Building Condition Assessment
TIP 2: How to Conduct Management Committee Meetings Efficiently
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